Key To My Heart Necklace9ct Gold

One Year Manufacturers Guarantee

We guarantee the manufacturing quality of this jewellery item for one year. Any fault due to manufacturing will become apparent in this time. If you notice a manufacturing fault with this item, please return it to us within one year of purchase for a free repair / replacement.

We cannot guarantee wear and tear of your jewellery piece; so please follow the care instructions provided.

Wear and tear or damage from mishandling is visually very different to a manufacturing fault – and will be highlighted if this is the cause of damage to your jewellery piece. 

Size

• Rings: We offer one free resizing service when you purchase a ring from us.
• Most ladies rings are an average size M.
• Most Men's rings are an average size U.
• Rings can take approx seven to ten days for resizing and if it is for a gift we recommend sizing after it is presented where we can then measure the finger and arrange the correct size.
• If any piece has been altered in any way by a jeweller other than Gear Jewellers, your warranty is no longer valid.
• It is our recommendation that each piece be regularly maintained and checked once a year by a service professional.
• At Gear Jewellers we provide complimentary inspection and basic cleaning for rings purchased through our store or website.

• Necklaces: Average size for a ladies Necklace / Pendant chain is 18" however we stock chains from 16" - 28"
• Bracelets: Ladies bracelets are an average of 7.25" long

Cleaning

• Jewellery can become dirty from natural skin oils and wear and tear.
• We want your Diamonds to be sparkling at all times, this is why we offer a complimentary cleaning service including a professional ultrasonic cleaning and inspection of your Jewellery to check for wear and tear.
• White Gold is not naturally white, it is Rhodium Plated which gives the metal its white sparkle and this will naturally wear away from daily wear.
• It is recommended that a white gold ring should be rhodium plated every 2 years. Drop in to discuss this.

Delivery

We want your special purchases to arrive in perfect condition. Therefore, delivery will be made by Registered Post service and should reach you within 1-5 working days (depending on engraving service / sizing / special instructions etc)

If your item has to be ordered from suppliers and we are unable to despatch your order within our normal delivery period we will contact you to discuss and advise best options

Our delivery charges are as follows:

• Items under €75.00 cost of Delivery is €6.00
• Items over €75.00 free post within Republic of Ireland

Returns

• For Online Orders we operate a 14 day Refund / Exchange policy 
• All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.

Refunds & Exchanges by post.

• Should you wish to exchange or receive a refund on an item please return the item to the address below by post (We are not responsible for any items lost in transit while being returned to us) within 7 days of receiving your order.
• All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
  
  
• Returns Address: Gear Jewellers Unit 1 Greeg Court, Parnell Street, Dublin, D01XC62.
• Our refund policy is exclusive to online orders.
• Alternatively, you may return the item(s) in person to our store accompanied by the original receipt.
• You will be able to receive a direct exchange or credit note but will not be able to receive a refund by this method of return.
  
  
• For hygiene reasons, we regret that we cannot accept the exchange of earrings or body jewellery. This does not affect your statutory rights