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Frequently Asked Questions
Have questions in mind?
My Order
Delivery
Returns
Payments
Gifts
Our Store & Warranty
How do I know my ring size?
Three easy options: use our online Ring Size Guide, purchase a ring sizer (€5) from our website, or visit our Dublin store where our jewellers will measure your finger. Size M is most common for women, size T for men.
What if I order the wrong ring size?
No need to worry — we can resize the ring or order the
correct size for you. Get in touch at diamonds@gearjewellers.ie, send us a Whatsapp or call 01 814 8914.
Which products can be engraved?
Engraving is available on wedding rings and selected pieces from our Engravable Jewellery collection. It is complimentary on all eligible pieces. Check the product page or contact us to confirm before ordering.
Can I modify or cancel my order after placing it?
Get in touch as soon as possible at diamonds@gearjewellers.ie or 01 814 8914. Changes may not be possible once an order is in production or dispatched. Engraved orders cannot be changed once confirmed.
How long will it take for my order to arrive?
Standard delivery takes 2–5 working days, though this may vary depending on sizing, engraving, or special instructions. If there are any delays, we will contact you straight away.
How much does delivery cost?
Standard delivery is free across Ireland and Northern Ireland. Express delivery (2 working days) is available for €5, complimentary on orders over €500.
Do you ship internationally?
Yes, we ship within the EU. Charges are calculated at checkout. We do not currently ship to the UK.
Can I collect my order in store?
Yes, Click & Collect is available from our Dublin store on Parnell Street. Place your order online and it will be ready within 30 minutes during working hours. You will be notified when it is ready.
Opening Hours
Mon - Sat, 9:30am - 5:30pm
Sunday, 12pm - 5pm
What is your return policy for online purchases?
We offer a 14-day refund or exchange on online orders. Items must be unworn, in original packaging and condition, with proof of purchase.
How do I return an item?
Send it back by registered post within 14 days, or return it in person to our Dublin store with your receipt for an exchange, store credit, or refund to the original card.
Are cash refunds available?
No. Online refunds are returned to the original card only. In-store purchases are eligible for exchange or store credit only.
Are there any items that cannot be returned?
Earrings and body piercing jewellery cannot be returned for hygiene reasons. Engraved or personalised items cannot be returned or exchanged under any circumstances.
What payment methods do you accept?
We accept Visa, Mastercard, American Express (online only), PayPal, Apple Pay, Google Pay, Klarna, and Humm. Cash is also accepted in store
Do you offer Buy Now, Pay Later?
Yes via Klarna and Humm. Klarna splits your purchase into three equal payments with no interest or fees. Humm offers up to €15,000 credit with a decision in minutes. Visit our Finance Options page for full details.
Do you offer a deposit payment option?
Yes. Reserve your piece with a minimum 25% deposit and pay the balance within 3 months. Your jewellery is set aside until the final payment is received.
Is it safe to pay on your website?
Yes. All transactions are processed through secure, encrypted payment gateways. We do not store your card details.
Does my order come with gift packaging?
Yes, every order comes presented in our signature Gear Jewellers packaging with complimentary gift wrapping.
Can I include a personalised message with my gift?
Yes! Add your message at the time of ordering, or contact us and we will arrange it for you.
Can I send a gift directly to the recipient?
Yes. Enter the recipient's address at checkout. Packaging is always gift-ready and no pricing details are included inside the parcel.
Do you offer gift cards?
Yes, digital gift cards are available to purchase online,
perfect for any occasion.
Can I visit your store in person?
Absolutely. We are at Unit 3, Greeg Court, Parnell Street,
Dublin D01 XC62. Walk-ins are welcome.
Opening Hours
Mon - Sat, 9:30am - 5:30pm
Sunday, 12pm - 5pm
How do I book an appointment?
Appointments are available for engagement and wedding rings. Book online here
What happens during an in-store appointment?
Our diamond advisors will guide you through our full collections, help you find the perfect style, size your ring, and answer all your questions. Relaxed and no pressure.
Do my pieces come with a warranty?
Yes — all pieces include a 1-year warranty. Engagement rings also come with our Lifetime Aftercare, covering in-store cleaning and stone setting checks.
